Gateway Support Engineer, Operations Engineering

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are: You’re passionate about engineering and developing your skills in a challenging technological environment. You read, learn, examine, and are full of ideas. You’re sparked by a fast pace and new challenges. You are a great communicator who is calm under pressure and passionate about operations. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

What You’ll Do:

You will be responsible for ensuring the successful operations of the OneWeb Services. You will work within the Operations team and contribute to the growth of the team as the business requirements evolve.

Responsibilities include:

• Act as the Gateway Subject Matter Expert (SME) within the global operations team.
• Provide RF and Gateway technical support to the OneWeb Operations staff members.
• Perform proactive analysis and conduct heath checks to identify network anomalies before the impact commercial service.
• Define and document the operational processes required to integrate and support Gateway operations.
• Define the configuration of Network Management Systems (NMS) to ensure smooth and continuous service operations
• Regularly interact with OneWeb Test, Ground, Network and User Terminal Engineers to perform system integration and operations.
• Perform Complex Fault Diagnostics, Isolation and Recovery (FDIR).
• Review and evaluate Incident, Change and Problem records related to Gateway operations to ensure the relevant incident data, method of procedures, back out plans, resolution details and root cause investigations are captured correctly.      
• Own the continual service improvement of Gateway performance and operational procedures. 
• Occasional Travelling to regional SNPs
• Business office hours for UK role + on-call rotation
• Hybrid work policy
• Open to work in a collaborative environment

What it Takes: 

• Bachelor’s degree in engineering and/or Computer Science or demonstrated equivalent experience.
• Experience in troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment. 
• Experience in testing of Gateway Antenna systems and subsystems.           
• Experience in performing RF Data Analysis & Pre-launch Optimization of Gateway sites and equipment.    
• Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment.
• Knowledge of Uplink Power Control and ACM Adaptive Coding and Modulation.      
• Working knowledge of IP routing and networking.    
• In-depth prior experience of satellite/telecommunications network operations.          
• Detailed understanding of Network Management system software used in satellite and/or telecommunications systems.         
• Expertise in and the ability to develop and thoroughly document network operational procedures.   
• Self-starter, proactively takes the lead/initiative to ensure operational issues are resolved effectively and efficiently.       
• Excellent verbal and written communication skills.    

What We’d Love: 

• Process driven professional to contribute to the team’s growth
• Willing to quickly learn and evolve. Proactive attitude
• Highly motivated individuals
• Capable of working in a lively multitasking environment
• Experiencing working within a Greenfield or rapidly scaling environment. 
• Understanding of Systems Engineering and end to end system testing.
• Experience with satellite ground systems, satellite operations, and/or ground systems operations/development. Experience with MEO/LEO systems is a plus.
• Ability to develop test scripts using Python or similar scripting language.
• CCNA certification.
• Dataminer experience.
• Understanding of data and RF network testing concepts

Where You’ll Be: White City office in London, UK

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.