TAC Engineer – Customer Operations

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are: You’re an engineer with experienced in operations. You are looking for an opportunity to be part of a talented team, and to exceed customer expectations. You’re proactive, customer focused, and you have an understanding of satellite communications and LTE. Working in a dynamic and buzzy environment is what you’re looking for. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

What You’ll Do:

• Be part of a 24/7 team of highly skilled engineers
• Shape the OneWeb Customer Experience by delivering excellent post sales operational support, including but not limited to Service Activation, Case Management, and Incident Management.
• Provide technical expertise and guidance to customers throughout their journey, from Activation to Decommissioning
• Lead complex troubleshooting with Distribution Partners, relying on Principal Engineers and technical teams when appropriate
• Ensure a fluid and constant communication flow with Distribution Partners during troubleshooting, while managing internal stakeholders
• Enrich the knowledge Database capitalizing on operational feedbacks

What it Takes: 

• MS or equal in Telecommunications or Engineering
• Understanding of telecommunications, IP and LTE
• Knowledge of transmission standards
• Excellent communication skills
• Previous experience in similar roles
• 2+ years’ experience in live operational environment
• Knowledge of the ITIL framework
• Analytic mind, ability to work in a multitasking environment

What We’d Love:  

• Experience with satellite communications standards
• Network certification (CCNA, etc..)

Where You’ll Be: In our White City Office in London, UK

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.